Insurance is something that nearly everyone has to deal with.

United Risk Services Senior Account Manager Diane Hawley says that one thing people with insurance can almost guarantee is that the field is constantly changing from year to year. She tells Raccoon Valley Radio about what’s changed in the last year.

“In the past year, we’ve noticed that auto insurance rates have been showing signs of improvement. So that’s a positive. And we do continue seeing widespread use of new technologies. Many of these are used to streamline and improve customer service.”

Hawley mentions that this use of new technology also came about as insurers recognized the need for more ease of use and improved accessibility for their customers. She adds that this allows insurance agencies to remain competitive.